1. GENERAL CONDITIONS
1.1. The terms and conditions outlined in this document apply to the services and products offered by CW LAB OÜ, a private limited company incorporated in the Republic of Estonia under registration number 14674618, with a registered office at F. R. Kreutzwaldi tn 24 // Tartu mnt 43, Tallinn, Harju maakond, 10128, Estonia („CryptoWallet“,“we”,“us”,“our”) and any natural person or legal entity (“user”,“client”,“you”,“your”).
1.4. You should be aware that your country of residence may impose certain unique restrictions to the Products provided by CryptoWallet, and you are responsible for complying with rules and regulations as applicable to your activities with CryptoWallet. Use of the Website, Applications and Products is available to those who are 18 years old and older in Estonia, or of legal age in their own country of residence and the user states, that his legal age comply with our and his country requirements.
1.5. The information available on our Website, Applications and Products is for general information purposes only. While we aim to provide accurate and useful information, we do not accept any responsibility for the use of this information, and we cannot warrant its accuracy or usefulness. Use of this information is carried out at your own risk, and we do not accept any liability from consequences users might incur from using the information, such as through loss of funds while selling, exchanging or other trading operations.
1.6. We reserve the right to update or change the format and content on our Website, Applications and Products without notifying users. This content and format are accepted “as is” and should be used at your own risk. The content on our Website and other Products may include content related to or provided by third parties. We do not accept responsibility for the information and views presented in third-party content. We are not liable to users or third-party content providers for the accuracy or nature of third-party content.The content on our Website and any other Products is not intended to be used as advice of any kind, nor is it intended to be used to inform or guide user selling, exchanging, and trading of the Digital Assets. We do not accept liability for any financial losses incurred while trading with CryptoWallet, or for damages of any kind incurred because of anyone using the CryptoWallet Website, Applications, Products in any way, including through relying on the information or tools offered by CryptoWallet. Trading and investing are at your own risk, and we offer no warranties or implied warranties to the fullest extent permitted by law.
1.7. We cannot and do not offer a guarantee that the content of the CryptoWallet Website, Applications and Products is free from viruses, malware, or other harmful software, and it is your responsibility to check for malware and viruses and implement appropriate IT security when using our Website, Applications or Products.
1.9. CryptoWallet reserves the right to make changes to the Website, or withdraw the Website, and to amend or withdraw any Applications and Products that we offer at our sole discretion. We do not guarantee that our CryptoWallet Website, Applications and Products will exist in perpetuity with uninterrupted service, and we will not be liable if our CryptoWallet Website, Applications and Products becomes unavailable for any period or at any time.
2. SCOPE OF SERVICE
2.1. CryptoWallet client can use the Website, Application, Products to:
- open an Client account, herein referred to as the “Account” or “Client Account”, and use the Products (e.g.Wallet) provided by CryptoWallet;
- buy, sell, and exchange digital assets for other digital assets;
- store Digital Assets with a respective third-party service provider;
- perform financial operations using the account such as making transactions;
- transfer Digital Assets to other CryptoWallet users or third-parties.
3. PROVISION OF SERVICES
3.1. Client has to open an Account with CryptoWallet to use the Services and other Products provided.
3.2. CryptoWallet has the right to approve or reject applications based on internal policies, and we are not obliged to disclose the reasons for our decision regarding an application.
3.3. Client will provide all the information and documents needed to open an account. We may request additional information after the account has been opened and approved, and the Client must provide this information to keep using the Account.
3.4. In case of change of information and/or documents the Client must inform CryptoWallet immediately. We may withhold or stop access to the Services and the Account if a Client refuses to provide additional information when asked.
3.5. Fiat currency limits are set at the sole discretion of CryptoWallet and are subject to change. The client must inform us at once if they do not agree to these changes and continued use of our Services means the Client accepts the changes.
3.6. Client acknowledges and accepts that any losses incurred from losing access to CryptoWallet Services is not the responsibility of the CryptoWallet, and that the CryptoWallet is not liable for these losses.
4. SELLING AND EXCHANGE OF THE DIGITAL ASSETS
NOTE: Exchange operations with Digital Assets involve a high degree of risk. Values of Digital Assets are subject to fluctuation and there is a significant time lag between placement of your exchange Order and delivery of Digital Assets to your Account.
4.1. The terms “sale” or “transaction” herein refer to the sale and transaction of Digital assets for fiat currency or vice versa unless stated otherwise.
4.2. To sell or exchange Digital Assets for fiat currency, the Client must indicate the type of Digital currency and the relevant amount. The price will be determined at the moment the Client has entered the request to purchase Digital Currency. CryptoWallet will then display the sale price, the amount of commissions, and other fees applicable to the transaction. The Client will have the option of executing the transaction based on this displayed price or choosing not to execute. Executing the transaction will authorize the CryptoWallet to charge commissions and fees from the Client’s account, and if there is an insufficient amount of fiat currency to pay these fees and commissions, the transaction will not go through.
4.3. The same principles in the above section also apply to the exchange and trade of Digital Assets.
4.4. Limitations. Limitations may be applied by us on either a single sell or exchange transaction, or on a daily sell volume per Account. Client must meet this limitation when applying to sell or exchange transactions, otherwise the transaction will not be executed. Client must check the limits for their own Account to learn this information.
4.5. Confirmation. At minimum, 1 blockchain confirmation is required on a transaction that doesn’t exceed 4BTC, and 6 transactions are required on larger amounts.
4.6. Payout. To initiate the payout after a sale or exchange to the Account or Digital Assets wallet, we need to receive the minimum required number of confirmations for your transaction. The payouts are normally settled within 24 – 72 hours on working days from the time the transaction is complete. If CryptoWallet cannot transfer fiat currencies to the Account for reasons which depend on the client, we have the right to exchange fiat currencies to digital currencies and hold them until further instruction from the client.
4.7. Cryptowallet Fees and Processing. By accepting the terms and agreements listed here, the client agrees to pay CryptoWallet a fee for each completed transaction. Blockchain fees will be automatically calculated in accordance with the actual and required fees for processing blockchain transactions and it’s not charged by CryptoWallet. The blockchain fee is the cost of processing the transaction by external “miners” who charge a fee to validate the transaction on the blockchain. The CryptoWallet may choose not to authorize wire transfers for customers whose accounts have not passed through the necessary identification and authentication checks. Our fees are subject to change without notice, and Client is obliged to pay these fees when charged. Client acknowledges and agrees with Cryptowallet Fees and that CryptoWallet may withdraw funds of any amount from the Client Account to cover such fees.
CRYPTOWALLET TRANSACTION FEES
The following table shows how the minimal CW fee is calculated.
Base values are in EUR as stable coin. The rest currencies are calculated base on current rate for EUR values.
Exchange fees are 1.5%, with the minimum transaction possible being 100 EUR or 100 GBP.
|Type of Currency Exchange||Minimum Transaction||Fee|
|Crypto to Fiat||100 EUR/GBP||1.5%|
|Fiat to Crypto||100 EUR/GBP||1.5%|
|Crypto to Crypto||100 EUR/GBP||1.5%|
Below are the prices for sending funds internally (from one CryptoWallet account to another) as well as withdrawing to external third-party wallets.
|Type of Transaction||Minimum Transaction||Fee charged for 5 – 99.99 EUR or GBP||Fee charged for transactions over 100 EUR or GBP|
|Transferring Crypto||5 EUR (converted)||0.5 EUR (converted)||0.5%|
|TransferringFiat||5 EUR/GBP||0.5 EUR/GBP||0.5%|
Fees from third-party service providers may also apply.
4.8. If CryptoWallet suspects fraud on the part of any Client, we may freeze or close the Client Account and reverse payouts. We also reserve the right to contact law enforcement agencies, financial regulators, and private companies regarding any suspected fraud. CryptoWallet is not liable for any fraud or illegal activity carried out by Client, including credit card fraud, and may use third-party companies to process payments and provide other services as we see fraud or otherwise unlawful activity to employ collection services to recover payments.
5. PURCHASE OF THE DIGITAL ASSETS
5.1. Request. After the client initiates a transaction to purchase Digital Assets, a request is sent to CryptoWallet indicating the type and amount of Digital Assets to be purchased.
5.2. The client can see the information regarding the transaction. This includes:
- Requested amount of the Digital Assets the Client wants to buy;
- Other fees related to the transaction and the total amount of fiat currency which will be deducted from the Client Account. The necessary fiat currency amount will then be removed from the Account.
5.3. Execution. The transaction is executed successfully when the client has received to his Account the respective Digital Asset they intended to purchase.
5.4. Transfer. It may take 24-72 hours to receive Digital Assets in Account after purchase. We may inform client via email when Digital Assets have been transferred.
6. STORAGE FEE
6.2. If your Account has become the subject of storage fee, charging the storage fee will stop during the next business day after you start transacting with the CryptoWallet Services. Storage fee will be charged to store your balances if you don’t transact using CryptoWallet Services for six (6) months up to twelve (12) months. Transacting includes withdrawal, deposit, exchange, or transfer. During the period from six (6) months up to twelve (12) months the storage fee for fiat currency will be charged at a rate of 6.00€ per month, per balance at the current prevailing exchange rate and for Digital Assets balances, at a rate of 0.30% of account balance monthly, or a minimum of 6.00€ per month. After 12 months, we’ll charge you a storage fee at a rate of 8.00 € per month, per balance at the current prevailing exchange rate. For Digital Assets balances, the storage fee will be charged per balance at a rate of 0.003 BTC, or a minimum of 8.00€ per month. When your account is dormant for 12 months or longer, Your Digital Assets balances may also be used in our pooled liquidity accounts, but this won’t affect your balance, and balance will be returned after you start transacting with the CryptoWallet Services.
7. REFUND POLICY
7.1. CryptoWallet bears no liability or responsibility for losses incurred by the inappropriate, incorrect, illegal, or unauthorized use of our services. We will not cover losses or provide refunds in such cases.
7.2. Refunds apply only to funds deposited by the Client to the CryptoWallet, not to any funds or assets processed as CryptoWallet services. In the event that a refund is approved for any reason, the refund will not exceed the original deposit.
7.3. Blockchain transactions are permanent and irreversible. It is not possible to cancel or modify a blockchain transaction after it has been made, including during the phase that the transaction is pending. It is the Client’s responsibility to ensure that the details of such transactions are correct.
7.4. Refunds may only be authorized in cases where funds were, due to unforeseen errors or technical issues, not credited to the Client Account as appropriate after the client has bought or sold digital assets. Refunds will be authorized at the discretion of CryptoWallet and funds will be returned to the client in the same manner and to the same address, debit card, or account through which they were deposited.
7.5. Client can contact support at any time at [email protected] to make an inquiry or file a dispute or request regarding a refund. Client is obligated to provide support with all necessary details on request when asking for a refund. Submission of a refund request, inquiry, or dispute regarding a refund does not guarantee that a refund will be granted.
7.6. If a client does not provide the necessary details with the request, including the description and justification for the refund, or if the Client has already used all or part of the purchased Digital Assets assets, CryptoWallet has the right to decline such refund request without further consideration.
7.7. CryptoWallet shall notify the Client of its final decision regarding refund within seven (7) business days following the receipt of all requested documents or information, or within fourteen (14) business days following the receipt and reviewing of refund request if no further information or document is required. Refunds will be processed without undue delay, and in any event within seven (7) days after CryptoWallet has approved a refund. Refund transactions can take up to ten (10) business days, excluding time needed for funds transfer from the bank or payment provider to your account.
7.8. CryptoWallet expects the User to contact via email: [email protected] to resolve any problem or issue related to his/her payments before the User makes any Chargeback request. This Section does not affect any rights and/or claims, which the User may have against the bank/financial institution.
7.9. CryptoWallet reserves the right to suspend Client’s account and lock Client’s Funds during the chargeback investigation procedure.
8. CANCELLATION POLICY
8.1. Pending and completed buys, sells, exchanges, deposits, and withdrawals on Client Account cannot be cancelled or reversed by the Client. It is not possible to alter, reverse, or cancel transactions made on blockchain networks, and users should ensure that they have entered the correct addresses and amounts when transferring digital assets.
8.2. CryptoWallet processes all digital asset transactions according to the instructions and information provided by the client and does not guarantee the identity of any recipient. User acknowledges that he is responsible for ensuring the accuracy of any instructions or information submitted to CryptoWallet and that any errors may result in the irreversible loss of his stored digital asset.
8.3. CryptoWallet does not accept liability or responsibility for any funds lost due to errors made by the client when entering this information. It is possible to permanently lose or destroy certain digital assets by sending them to an incompatible address.
9.1. Either CryptoWallet or our client can terminate the relationship between us at any time and with no reason given, provided there are no outstanding settlements or pending transactions. When transactions are still pending, termination will come into effect when the party initiating the termination receives written acknowledgement from the other party that the relationship is terminated, and this acknowledgement does not affect previous transactions or rights in place before termination.
9.2. Client will not be entitled to a remedy or alternative for discontinued services, except for the withdrawal of existing funds.
9.3. CryptoWallet can terminate client access to the Website, Application and Products at the sole discretion of the CryptoWallet.
9.4. Among other reasons not listed, CryptoWallet may also suspend or terminate your account for any or all the following reasons:
- Unlawful or unauthorized attempt to access the Website, Applications and Products
- Breach of security features limiting use access to or protecting content
- Due to the request of legal authorities or financial regulators, provided that CryptoWallet deems the request to be legitimate and compelling acting in its sole discretion.
- Accounts that have been inactive for a period of 6 months may be cancelled, deactivated, terminated along with unconfirmed accounts. CryptoWallet is not liable for any issues resulting in terminating a relationship or deactivating an account.
- CryptoWallet reserves the right to change, suspend, or discontinue all or any part or aspect of the services at any time without notice to the client or Website visitors.
10. WARRANTIES & ACKNOWLEDGMENT
10.1. Client (and/ or representative of the Client, when the Client is a legal person) states the following:
10.1.2. Client adheres to relevant legal regulations and rules based on their country of residence;
10.1.3. Client is solely responsible for lawful handling of taxation as outlined in applicable tax regulations;
10.1.4. Client is authorized to use CryptoWallet and is doing so personally;
10.1.5. Client maintains information such as personal data, financial details, and information regarding their activities on CryptoWallet confidential;
10.1.6. Client ensures a level of security appropriate to the risk in respect of the personal data and securing authorization credentials;
10.1.7. The data the client provides when registering for CryptoWallet is accurate, complete and current; the client provides the necessary banking information required by CryptoWallet, such as name and account details. This also applies to electronic payment service provider information;
10.1.8. The client agrees to provide the details of a Digital Assets Wallet for the purpose of a Digital Assets return;
10.1.9. The client only uses specific addresses for Digital Assets provided by CryptoWallet when sending Digital Assets intended for sale
10.1.10. The client is aware that funds held on the Client account are not considered as a deposit, and that CryptoWallet services are not associated with banking or financial institution services which require a specific license.
11. THE CLIENT ACKNOWLEDGES THE FOLLOWING
11.1. The client is responsible for any losses related to the sale, purchase, or exchange of Digital Assets.
11.2. There are risks inherent to the trade of Digital Assets such as market volatility, liquidity risk, and others. The client is solely responsible for all legal risks associated with these services.
11.3. The client is responsible for any losses related to the sale, purchase, or exchange of Digital Assets.
11.4. Prices are based on an aggregate provided by CryptoWallet.
11.5. CryptoWallet is not liable for technical delays on the CryptoWallet Website, Applications and Products we offer, whether these delays affect price or other aspects of service.
11.6. Banks may refuse to open an Account, and this is not the responsibility of CryptoWallet.
11.7. The time it takes to transfer Digital Assets is subject to market conditions and the mining fee attached to the transaction.
11.8. In the event of unauthorized use of services, CryptoWallet neither bears any responsibility nor covers any losses.
11.9. Client must provide accurate information when completing information requests to avoid delays and mistakes in processing transactions and payouts. This includes ensuring that spelling is correct.
12. INTELLECTUAL PROPERTY
12.1. Business name. CryptoWallet logo, name, and related logos, names, slogans, designs, and media are the intellectual property of CryptoWallet or affiliates. Unauthorized use is not allowed. None of the contents of the CryptoWallet Website, Applications and Products grant license or rights to use these media in any way without express written permission upon application.
12.2. Intellectual Property Rights. Use of our Website, Services and the Products is permitted for your personal, non- commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our Website and any other Products. Exceptions can be made in cases where:
- Copies of our IP materials are temporarily stored by your computer in RAM;
- Files are automatically cached by your browser.
- Media has been printed for personal use such as leaving a single copy of a webpage printed in your residence for non-commercial use.
12.3. Do not:
- Alter materials on the website;
- Make unauthorized copies of materials on the website;
- Delete or make changes to any copyright materials created by CryptoWallet;
- Access or use the website for commercial or unauthorized purposes;
- Contact [email protected] to request permission to use CryptoWallet IP for any purpose.
13. PROHIBITED USE
13.1. The Website, Services and any other Products can only be used for lawful purposes.
13.2. Do not use the Website and any other Products in such a way that violates local or international laws or regulations, including any laws regarding the export of data or software to and from the EU or other countries.
13.3. Do not use the Website and any other Products for the purpose of exploiting, harming or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise.
13.5. Do not use the Website and any other Products to send advertising or promotional material without our prior written consent.
13.6. Do not use the Website and any other Products to impersonate CryptoWallet staff or any other party that you do not represent.
13.7. Do not use the Website and any other Products to attempt to harm CryptoWallet users or otherwise restrict or inhibit anyone’s use or enjoyment of the Website and any other Products.
13.8. Do not use the Website and any other Products to republish, redistribute or re-transmit any data from any of our communications, analytics, and other Products without our permission;
13.9. Do not use the Website and any other Products for copy or store any of our Products other than for your own personal non-commercial use. Unauthorized or commercial use is forbidden.
13.10. Do not use the Website, Applications and Products to store or host any Products (including pages of a Website) on a server or other storage device connected to a network or create a database by systematically downloading and storing any data from the Website or the Product;
13.11. Do not use the Website and any other Products to remove or change any content of any Product or attempt to circumvent security or interfere with the proper working of the Product or any servers on which it is hosted;
13.12. Do not create links to the Website from any other website without our prior written consent unless you are the webmaster of the other site and you are aware that the link is not misleading, fairly indicates the destination, contains no statement implying a CryptoWallet endorsement, and links only to the CryptoWallet website. Do not replicate CryptoWallet IP as a Meta tag. This is permitted only in the event that the website does not contain unlawful, threatening, libelous, pornographic, or offensive content.
13.13. Do not use automated means to access the website for any reason.
13.14. Do not create any financial product or service based on our products or services.
13.15. Do not attempt to interfere with the proper working of the website.
14. USER INFORMATION
15. ACCURACY OF WEB CONTENT
15.1. Content may be updated occasionally, but this does not imply that the content is always up to date or complete. Material on our CryptoWallet Website, Applications and Products may be out of date, and we are not obligated or required to update it.
16. CONFIDENTIAL INFORMATION
16.1. When you use or access the Website, Services or any Products, data may be transmitted over an open network in such a way that communications could be intercepted by third parties. This is not our responsibility or liability and we cannot guarantee the confidentiality or security of any communication or data transmitted to us through the Website.
17. LINKS FOR THE WEBSITE
17.1. If CryptoWallet Website, Applications and Products contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to any Website, you do so entirely at your own risk and subject to the terms and conditions of use for such website. We reserve the right to withdraw linking permission without notice.
18. THIRD PARTY SERVICE
18.1. Third party vendors and partners may use the CryptoWallet Website, Applications and Products, and may contribute to the production and development of both. Some of these third parties may require users to comply with additional terms and conditions. This page identifies third- party terms and conditions that are required by such third-party vendors and business partners as they apply to the features set forth below, and these conditions are subject to change at the third party’s discretion.
19 DISCLAIMER OF WARRANTIES
19.1. As stated earlier, we cannot guarantee that the Website, Applications and Products will be free from malware, viruses, or harmful code, and your IT security is your responsibility. We are not liable for losses or costs caused by a distributed denial-of-service attack or other technologically harmful material that may infect your computer systems or equipment, or data or other other proprietary material due to your use of the website. Your use of the Website is at your own risk, and its content is provided on an “as is” basis with no warranties (implied or otherwise).
19.2. Neither the CryptoWallet nor any person associated with the CryptoWallet makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy, or availability of the Products.
19.3. We cannot guarantee, nor can anyone associated with CryptoWallet, that any of the content or services will be accurate, reliable, free of errors, uninterrupted, or in service in perpetuity.
19.4. CryptoWallet disclaims warranties of any kind, including express, limited, and statutory warranties to the fullest extent permitted by law.
20. LIMITATION ON LIABILITY
20.1. Neither the CryptoWallet nor its affiliates, service providers, employees, associates, licensors, officers, or directors will be held liable for damages arising from the use or inability to use our CryptoWallet Website, Applications and Products, or any associated sites or products. This includes, but is not limited to, loss of revenue, personal injury, emotional injury or distress, loss of goodwill, reputational damage, loss of profits, breach of contract, and loss of anticipated earnings.
20.2. The CryptoWallet will not be liable for any loss or damage arising from any use of your account by you or by any third party, including unauthorized use and cyber-attacks.
22. COMPLAINTS AND DISPUTE RESOLUTION
22.2. For complaints, please outline the cause of the complaint, your desired outcome, and any other relevant information. CryptoWallet will consider your complaint without prejudice, and your complaint will be handled in a reasonable amount of time. You agree to use the complaints process before alternative solutions such as legal action. You agree to use the complaints procedure before filing claims with a bank in case of stolen cards or other issues. Failure to comply with these provisions may be used as evidence of your fraudulent conduct, bad faith, or unwillingness to settle the issue.
24. GEOGRAPHIC RESTRICTIONS
24.1. CryptoWallet is owned by a limited CryptoWallet based in Estonia and makes no claims that the Website, Applications and Product of its content is accessible or appropriate outside of Estonia. Access may not be legal by certain persons or in certain countries. Access to the CryptoWallet from other regions is done at your own initiative and you must comply with your own local laws.
26. CONTACT DETAILS